frequently asked questions
will my products be all natural and organic?
yep! we only use natural and/or organic ingredients. we keep our labels simple, so you can understand exactly what's on your hair.
what ingredients are in my products?
Too Clean Shampoo:
deionized water, cocamidopropyl betaine, decyl glucoside, sodium lauroyl lactylate, vegetable glycerin*, sorbeth-230 tetraoleate, sorbitan laurate, glyceryl stearate, argania spinosa (argan) kernel oil*, panthenol, polyquaternium-10, aloe barbadensis (aloe vera) extract, phenoxyethanol, caprylyl glycol, sorbic acid, fragrance* certified organic ingredient
Too Thicke Deep Conditioner:
deionized water, vitis vinifera (grape) seed oil*, behentrimonium methosulfate, vegetable glycerin*, slippery elm extract, cetearyl alcohol, cetyl alcohol, aloe barbadensis (aloe vera) extract , caesalpinia spinosa gum, squalane, butylene glycol, phenoxyethanol, caprylyl glycol, sorbic acid, fragrance* certified organic ingredient
Too Soft Leave-In Conditioner:
deionized water, behentrimonium methosulfate, cetearyl alcohol, cetyl alcohol, squalane, slippery elm extract, butylene glycol, phenoxyethanol, caprylyl glycol, sorbic acid, fragrance
Too Slick Styling Cream:
deionized water, vitis vinifera (grape) seed oil*, butyrospermum parkii (shea) butter*, copernicia cerifera (carnauba) wax, behentrimonium methosulfate, pectin, glycine soja (soybean) oil*, slippery elm extract, cannabis sative (hempseed) Oil*, rosa canina (rosehip) oil*, simmondsia chinensis (jojoba) oil*, aloe barbadensis (aloe vera) extract , cetearyl alcohol, cetyl alcohol, guar gum, panthenol, polyquaternium-10, butylene glycol, phenoxyethanol, caprylyl glycol, sorbic acid, fragrance*certified organic ingredient
how long will my 4C ONLY products last?
approximately 12 months.
do I need to refrigerate my products?
no, these are water-based products, and as such, include a preservative.
what preservative do you use?
optiphen PLUS. optiphen Plus is a paraben-and formaldehyde-free preservative system that is ideal for products with a lower pH system. optiphen Plus is an ISP patent-pending liquid preservative formulation featuring an innovative blend of phenoxyethanol, sorbic acid and an emollient base that is ideal for slightly acidic personal care products requiring broad-spectrum protection.the combination of all three ingredients offers effective protection against bacteria, yeast and mold growth while imparting emolliency.
i'm allergic to a few things.
ingredients may have been derived from corn, soy, wheat, and/or nut products. they may have also been produced in a facility that makes those products. we recommend conducting an "area/patch test" as described below. area/patch test this test allows you to test a small area of your skin for 24 hours before applying the treatment to a larger area. we recommend rubbing the 4C ONLY mixture on the skin near your elbow, covering it with a bandage for 24 hours and if there is no allergic response (redness, itchiness, swelling) then apply the treatment as directed in the instructions. if you have an allergic reaction, we do not recommend the use of 4C ONLY and suggest that you seek a medical professional’s consultation.
are 4C ONLY products safe to use on color treated hair?
yep, they are!
does it matter what porosity my hair is?
nope. whether you're low or high porosity, these products are formulated to penetrate your hair and go to work. the only difference is in how you use the Too Thicke Deep Conditioner. if you're low porosity, we strongly recommend you cover your hair with a plastic cap after applying the Too Thicke Deep Conditioner. then use heat for at least 15 minutes, so your cuticles can open up and easily let the product in.if you're high porosity, we recommend letting the Too Thicke Deep Conditioner penetrate your strands for at least 15 minutes. you don't have to use heat or cover your hair with a plastic cap, but you may do so if you'd like.
can I detangle with this?
yeah, fren! you can easily detangle with the Too Thicke Deep Conditioner or the Too Soft Leave-In Conditioner. we recommend detangling in the deep conditioner stage to minimize frizz when styling. we suggest detangling before rinsing the deep conditioner out of your hair, after the deep conditioner has had at least 15 minutes to penetrate your strands. you may finger detangle, or use your favorite detangling tool.
are these products going to weigh my hair down?
nope. each of these products is formulated to work WITH your 4C hair, and not against it. all products in the Too Easy Collection have been formulated for a consistency that slides and glides for easier application, and will not leave your hair oily.
how much product should I use?
good question. because your length, density, and porosity may differ, we recommend experimenting with the amount of product you use. start with a nickel-sized amount for short hair, or a quarter-sized amount for long hair. as you work product in, feel free to add more product if you find you need more to coat the length of your hair. pro-tip: the products should absorb into your hair. so if you find yourself with a visible 'cast' on your hair, do not add any more product. instead, lightly mist your hair with water and work the product in.
can I leave this in my hair overnight?
we do not recommend leaving the shampoo or deep conditioner in your hair overnight. you should rinse the shampoo out immediately after washing your hair, and rinse the deep conditioner out after 1 hour, max. the leave-in conditioner and styling cream can remain in your hair until your next wash day.
how do I apply the products to my hair?
Too Clean Shampoo:
we recommend starting with hair soaking wet hair sectioned in twists. apply shampoo directly to scalp. massage shampoo into scalp thoroughly, then work shampoo down hair shaft. rinse out with warm water. repeat up to 1x only if necessary. BOOM. kinks are now gently clean. time for the Too Thicke™ Deep Conditioner.
Too Thicke Deep Conditioner:
start with clean, soaking wet hair. we recommend our Too Clean™ Shampoo to cleanse kinks. section hair, scoop out the deep conditioner and work it in. detangle hair with fingers, or your fav detangling tool. allow deep conditioner to sit for at least 15 minutes, with heat. do not leave this product in hair for more than 1 hour. rinse out with warm water. the results? juicy kinks that come through drippin’.
Too Soft Leave-In Conditioner:
got drippin’ kinks after the Too Thicke™ Deep Conditioner? sweet. apply leave-in conditioner to hair strands. we recommend working in sections. make sure each piece of hair is coated with leave-in conditioner. remember to put some extra respect on those ends. feel that softness? good. she’s ready to style. *fun fact: you can use this product as a heat protectant for your blow drying and blow outs too. :-)
Too Slick Styling Cream:
use this after our Too Soft™ Leave-In Conditioner. on soaking wet hair, add the styling cream and braid/twist each section. re-hydrate some sections with water if they are too dry by the time you reach them. NEVER apply products to dry hair. once done, let hair dry for a full 24 hours. yup, a full day. after it’s 100% dry, CAREFULLY unravel for minimal frizz.and voíla, soft, poppin’ kinks that last for days.
how often should I use these products?
we recommend using 4C ONLY products as often as you do your wash day regimen. for some 4C kinks, this is once a week. for others, it may be bi-weekly. and for other 4C frens, it might even be every 3-4 days.
how do I refresh my hair?
we recommend lightly misting your hair with a spray bottle to control the amount of water. mist one section, apply a dime or nickel-sized amount of styling cream to the section if needed, and retwist or braid the section. continue this process for each section until you've touched all of your hair. allow your hair to dry for 24 hours.
will this make my hair hard?
nope. your kinks will have hold, without feeling hard or crunchy.
will these products flake?
if you find the product flaking, it may not mix well with another product in your regimen. we recommend using water-based products with our 4C ONLY products.
do you have any other suggestions for styling besides twist out, flat twists, or braid outs?
you can rock a high puff, full fro, a blow out, wash and go, or even a design if you'd like. however, keep in mind that 4C hair does best when stretched, so we strongly recommend twistouts, flat twists, or braidouts over other styles.
will these products make my kinks looser?
oh no fren. your kinks & coils will not loosen with these products. instead, they'll have more bounce and elasticity.
can I mix this product with my other products or should I strictly use 4C ONLY?
right now, 4C ONLY carries a shampoo, deep conditioner, leave-in conditioner and a styling cream. while we will be adding new products, we recognize you've still got to get your hair done on wash day, and you may use more than our staple four.
if that's the case for you, you'll need to incorporate 4C ONLY products into your current regimen. we recommend using water-based products for any non-4C ONLY product parts of your regimen.
as 4C ONLY's Too Easy Collection is also water-based, this will make sure all your wash day products work well together. make sure you join the kinky crew to keep up with what's new at 4C ONLY!
can other hair types use these products?
while these products may work for other hair types, 4C ONLY is specially formulated for the needs of kinky, coily 4C hair. our natural and organic formulas won't upset other hair types, but they work best on 4C, hair by design.
what is the 4C ONLY refund policy?
we do not currently offer refunds or exchanges for these products at this time. please see full policy here
when will I receive my 4C ONLY products?
4C ONLY processing and shipping policy:
please allow up to 5 business days (not including weekends or holidays), for us to process your order. we hand-craft all of our products with high-quality ingredients, and these take a bit longer to prepare.
after your order has been processed, please give us 2-5 additional business days (not including weekends or holidays) for your 4C ONLY package to arrive!
*possible carrier shipping delays: during the holiday season or COVID-19 things can get really busy for shipping carriers. so you may experience delays that are not our fault. we’re happy to help you navigate these if you can’t reach the shipping carrier for updates.
oops! i gave you the wrong shipping address.
4C ONLY incorrect shipping address policy:
1). the customer is responsible for providing the correct mailing address. before finalizing your order, be certain your shipping address is correct.
2). we are not responsible for goods delivered to the wrong address that was input at the time of ordering.
3). if you notice that you entered the wrong address, you can email us at info@4CONLY.com with the correct shipping address, before your shipping label is created.
4). once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery.
my tracking information shows that my 4C ONLY package was "returned to sender". what do I do now?
4C ONLY returned to sender policy:
1). if a package is returned to 4C ONLY due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost, as well as any additional delivery cost.
2). 4C ONLY is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
3). no refunds will be provided if any part of the address is incorrect.
tracking shows that my 4C ONLY package was delivered but i didn’t receive my package. my package was lost or stolen. what do I do now?
4C ONLY lost or stolen package policy:
we are so sorry to hear that your 4C ONLY package has been either lost or stolen. please see below:
1). 4C ONLY is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order.
2). upon customer inquiry, 4C ONLY will confirm delivery to the provided address, date of delivery, as well as, tracking & shipping carrier information for the customer to investigate.
3). after the customer has directly contacted the carrier, and if the carrier is unable to locate the missing package, please contact us at info@4CONLY.com with the case number provided from the carrier and we will further assist.
my 4C ONLY order arrived damaged. what should I do?
we are so sorry about that! please send an email to info@4CONLY.com and we will happily assist you.
does 4C ONLY ship internationally?
oof. 😓 we’re sorry fren, we do not yet ship internationally.